Terms of service

§ 1 Scope and Customer Group

1. These Terms and Conditions (T&C) apply exclusively to all purchase contracts concluded by consumers via our online shop https://shop.amball.com (hereinafter referred to as “AM BALL Shop”), in the version valid at the time of purchase. We do not recognize any deviating terms and conditions of the customer or third parties unless we have expressly agreed to their validity.

2. By placing an order, you declare that the purpose of the ordered goods and services cannot be attributed predominantly to your commercial or independent professional activity, meaning that you are acting as a consumer. Furthermore, you confirm that you are at least 18 years of age and thus of full legal capacity.

§ 2 Supplier / Contractual Partner

Am Ball Com GmbH & Co. KG 
Oberföhringer Str. 24a  

81925 Munich 
Germany 
Phone: +49 (0)89 9973 87-60 
E-Mail: info@amball.com

§ 3 Storage of Contract Text

1. Your order and the data entered during the ordering process are stored by us and can be requested. You also have the option to print your order and data during the ordering process. If you have registered as a customer, you can view your order data at any time by logging into your account. The order details and the T&C will also be sent to the e-mail address you provided with the order confirmation. For security reasons, the contract text is no longer accessible online after the conclusion of the contract.

2. Please also refer to our privacy policy available here. 

§ 4 Delivery

1. Delivery conditions, delivery times, and any existing delivery restrictions can be found under a corresponding section on our website or in the respective offer.

2. If not all ordered items are in stock, we are entitled to make partial deliveries at our own expense, as long as this is reasonable for you.

3. If the ordered goods cannot be delivered on time or at all due to non-delivery by our supplier, we will inform you immediately. In such a case, you are entitled to wait for the goods or withdraw from the contract. If delivery is impossible, both parties may withdraw from the contract. Any payments already made will be refunded without delay.

4. Shipping costs are indicated in the order form and include VAT. Customs fees for deliveries to non-EU countries may be charged directly by the respective customs authority to the recipient upon import.

5. If delivery of the goods fails despite two delivery attempts, we may withdraw from the contract. Payments already made will be refunded without delay, but the costs of unsuccessful deliveries must be borne by you if you are responsible, e.g., due to incorrect or incomplete address information or non-collection despite notification.

§ 5 Right of Withdrawal

Consumers within the meaning of Section 13 of the German Civil Code (BGB) are entitled to a statutory right of withdrawal of 14 days. Detailed information regarding the right of withdrawal as well as the model withdrawal form can be found here.

§ 6 Prices

All prices listed in the AM BALL Shop include the statutory VAT (currently 19%) and, where applicable, shipping costs. Any customs duties for non-EU countries are not included and will be charged directly by the competent customs authority to the recipient.

§ 7 Special Terms for Offered Payment Methods

1. When choosing a payment method offered through “Shopify Payments”, payment processing is carried out by Stripe Payments Europe Ltd., 1 Grand Canal Street Lower, Grand Canal Dock, Dublin, Ireland (“Stripe”). The available payment methods (e.g., credit/debit card, Apple Pay, Google Pay, etc.) will be displayed during checkout. Depending on the payment type, the amount is due immediately upon conclusion of the contract or after authorization by the payment service provider. Certain payment types may require a credit check. Further information can be found here.

2. When choosing PayPal as a payment method, payment processing is carried out by PayPal (Europe) S.à r.l. et Cie, S.C.A., 22–24 Boulevard Royal, L-2449 Luxembourg (“PayPal”). Use requires a PayPal account or an approved guest payment option. The applicable PayPal terms can be viewed here.

§ 8 Retention of Title

Goods remain our property until full payment has been received.

§ 9 Liability

1. Claims for damages by the customer are excluded, except for claims arising from injury to life, body, or health, or from the breach of essential contractual obligations (cardinal obligations), as well as for damages caused intentionally or by gross negligence by us or our agents.

2. In the event of a slightly negligent breach of essential contractual obligations, our liability is limited to foreseeable, typical damage, except where life, body, or health are affected.

3. The above limitations also apply to our legal representatives and agents.

§ 10 Warranty for Defects

In the event of defects in the delivered goods, statutory rights apply. Product descriptions generally do not constitute guarantees of quality or durability unless expressly stated otherwise.

§ 11 Contract Language

The contract language is German and English.

§ 12 Online-Schlichtung 

The European Commission provides an online dispute resolution platform at http://ec.europa.eu/consumers/odr/. Our e-mail address is info@amball.com. We are neither obligated nor willing to participate in dispute resolution procedures before a consumer arbitration board.

§ 13 Final Provisions

1. Contracts between the provider and customers are governed by the laws of the Federal Republic of Germany, excluding the UN Convention on Contracts for the International Sale of Goods (CISG). Statutory provisions concerning mandatory consumer protection laws in the consumer’s country of residence remain unaffected.

2. If the customer is a merchant, a legal entity under public law, or a special fund under public law, the place of jurisdiction for all disputes is Munich, Germany.

3. If individual provisions of this contract or these T&C are invalid or unenforceable, the validity of the remaining provisions shall not be affected. The invalid or unenforceable provision shall be replaced by the statutory regulation that most closely reflects its economic purpose.

4. In case of conflict, the German version of these Terms and Conditions shall prevail.

§ 14 Severability Clause

Should individual provisions of this contract or these Terms and Conditions be wholly or partially invalid or unenforceable, the remaining provisions shall remain unaffected. The invalid or unenforceable provision shall be replaced by a valid provision that most closely reflects its economic purpose.