Returns & Refunds
We want you to be fully satisfied with your purchase. If something isn't right, we are here to help. This Return Policy explains how returns, refunds, and replacements work at Am Ball Com GmbH & Co. KG.
Note for EU consumers: In addition to this Return Policy, you have a statutory right of withdrawal of 14 days. For full details, please see our Withdrawal Policy.
1. General Return Conditions
You may return your order within 14 days of receiving it.
To be eligible for a return, your item must meet the following conditions:
- Unworn, unused, and in its original condition
- With all original tags attached
- In the original packaging
- Accompanied by proof of purchase (order confirmation or invoice)
We accept returns from the following countries: Germany, EU member states, Switzerland, and the United Kingdom. Returns from other countries cannot be processed (see Section 3).
2. How to Return an Item
Step 1 – Contact us first To help us process your return quickly, please contact us at info@amball.com before sending your item back. Include your order number and the reason for return. This is not mandatory but speeds up the process significantly.
Step 2 – Pack and ship Pack the item securely in its original packaging. Send it to: Am Ball Com GmbH & Co. KG Oberföhringer Str. 24a 81925 Munich, Germany
Step 3 – Return shipping costs Return shipping costs are paid by the customer. We recommend using a tracked shipping service, as we cannot be held responsible for items lost in transit.
Step 4 – Refund Once we receive and inspect the item, we will issue your refund as quickly as possible, and at the latest within 14 days. Refunds are issued via the original payment method. Depending on your bank, it may take an additional 1–3 business days for the amount to appear on your account.
3. International Returns (Outside EU/CH/UK)
For orders shipped to countries outside the European Union, Switzerland, and the United Kingdom, the following conditions apply:
- We do not accept standard returns from these countries due to high shipping and customs costs.
- For damaged, defective, or incorrect items, please contact us within 7 days of delivery with photo evidence. We will review each case individually and offer an appropriate solution (replacement, refund, or store credit).
- Original shipping costs and customs duties are non-refundable.
We reserve the right to handle international cases on an individual basis.
4. Damaged, Defective, or Incorrect Items
Please inspect your order upon arrival. If the item is damaged, defective, or you received the wrong product, contact us at info@amball.com within 7 days of delivery and include photos of the issue.
We will arrange for a replacement, refund, or store credit at no additional cost to you. In these cases, we will also cover the return shipping costs.
For handcrafted metal products, please note that minor surface variations or polishing marks are inherent to the production process and do not qualify as defects.
5. Non-Returnable Items
The following items cannot be returned:
- Personalized products (e.g. engraved trophies, custom orders)
- Sealed goods unsuitable for return for hygiene reasons, once unsealed
- Goods made to your specifications
- Gift cards
Note: This exclusion does not apply to the statutory 14-day right of withdrawal for EU consumers, where exclusions are governed by Section 312g (2) of the German Civil Code (BGB).
6. Exchanges
The fastest way to get the item you want is to:
- Return the original item following the steps above
- Place a new order for the desired item
This ensures faster processing and avoids stock issues.
7. Business Customers (B2B / Retailers)
For business customers within the meaning of Section 14 BGB (in particular commercial resellers), there is no voluntary right of return. Statutory warranty rights remain unaffected.